Introduction
At ChartKnights Stores, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our digital products and services, we have specific guidelines regarding refunds. Please read this Refund Policy carefully before making a purchase.
General Policy
- Non-Refundable Products: Due to the digital nature of our products, all sales are final. Once a product has been downloaded or accessed, we cannot offer a refund.
- Service-Based Refunds: Refunds for services, such as subscription-based offerings or account management services, will be considered on a case-by-case basis. Refunds may be granted if the service has not been rendered or if there is a demonstrable failure on our part to deliver the agreed-upon service.
Eligibility for Refunds
- Technical Issues: If you encounter a technical issue with our product that cannot be resolved by our support team within a reasonable time frame, you may be eligible for a refund.
- Misrepresentation: If the product or service you purchased is significantly different from its description, you may request a refund.
Process for Requesting a Refund
- Contact Support: To initiate a refund request, contact our customer support team at [support email] within 14 days of your purchase.
- Provide Details: Include your order number, the reason for the refund request, and any relevant documentation or evidence (e.g., screenshots of errors or issues).
- Assessment: Our team will assess your request and determine eligibility for a refund based on the criteria outlined in this policy.
Refund Timeline
- Once your refund request is approved, we will process the refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Non-Refundable Situations
- Change of Mind: Refunds will not be issued for purchases made by mistake or if you simply change your mind after the purchase.
- Improper Use: Refunds will not be granted for issues arising from the improper use of our products or services.
- Downloaded Products: Once a digital product has been downloaded or accessed, it is considered delivered, and no refunds will be issued.
Subscription Cancellations
- If you have subscribed to a service and wish to cancel, you must do so before the next billing cycle to avoid being charged for the next period. Refunds for subscription services already billed will not be issued.
Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us.
By making a purchase on ChartKnights Stores, you acknowledge that you have read, understood, and agreed to this Refund Policy.